Customer Service
We are here to answer your questions and provide support in any way we can. We're committed to providing exceptional client service in whichever way is most convenient for you.
1584 Cimmaron Road, Garden Grove, CA 92643
Email: info@apextb.com
Phone: +1-(419)-922-9155
whatsapp: 1-(419)-922-9155
Monday - Friday | 8am - 6pm EST
BillPay Customer Support:
billpay@apextb.com
Hours of Operation: 7am - 1am EST
7 days a week
Loan Payments:
Apex Trust Bank
64 Kingsmill Terrace, London NW8 6AE,UK
For Debit Card activation and/or PIN reset please message Support@apextb.com.
To report Lost or Stolen Debit Cards please message support@apextb.com.
For customer complaints please email compliance@apextb.com (This email is for Consumers only and any use by a business for soliciting services will be reported to applicable regulatory authorities for abuse).
Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers.
To pay by check or money order please remit payment to the following address:
Apex Trust Bank Mortgage
Attn: Payment Processing
1584 Cimmaron Road, Garden Grove, CA 92643
Monday - Friday 8:30am-5:00pm (EST)
To pay by phone you will need to provide your Routing number and checking or savings account number. We do not accept credit cards as payment.